I had a great experience with Wayfair. Fast shipping, reasonable shipping costs if not free shipping. I had to return a defected/damaged item. They sent a replacement. The company didn't want the other piece back since the shipping would not have been worth it. Wayfair is my favorite home decor site. I was confused by all of the low scores and thought perhaps they were being unfairly reviewed. When examining the dates of the low scores, it appears that people are most upset with having to wait for their stuff which to me is an unfair criticism in light of Covid. They had promotional free shipping on returns earlier this year which was really nice, but I get why that can be costly for the company.
I have always wanted to get a Spotlight, but I never found one that met all my criteria. This Spotlight is wonderful. The photos do not do it justice. I ordered this online and really wanted to keep this furniture. The color is beautiful. If you ever thought about getting this Spotlight, do not think about it ... It's incredible! I've boycotted Walmart and Amazon for being billionaire-centric instead of paying a living wage. This store is an awesome alternative. I finally needed their customer service and they far exceeded my expectations there as well.
Product Type: Directional & Spotlight Number of Lights: 4 Shade Material: Glass Body Width - Side to Side: 19.25'' This online shop has amazing service. I have used them several times. My last order had an item that was damaged. They took care of me, no argument no hassle just replaced the order. Even had a follow up call to make sure everything was received in good condition and if I needed any additional assistance... they get how to take care of customers!
Not sure of the low score on this company my 1st interaction with them was superb from the website where I shopped to the pricing and the delivery was so fast I couldn't believe it packaged securely and exactly what I expect from the website pictures I'll reccomend them with no problem plan to shop with them as needed things do occur an I had no issues with my 1st purchase if it changes down the way I'll update the rating I just would like everyone to know that Wayfair is awesome. Their customer service was great! She handled my request so quick & easy! I shop a lot online since I am in a wheelchair & this was such a great experience, I had to write about it
I really enjoy using this Williston Forge Kinchen 2 - Light 17.2" Sputnik Cylinder LED Directional & Spotlight. I have this Spotlight in another color, and I asked for it now for my friend. It was a great purchase from the moment I saw it! I ordered online and I'm very happy with it! Love everything about Wayfair! I especially appreciate it allows for customer reviews on the items as well as pics people have taken so we can view the products in homes. Reading the reviews is so helpful! Especially when purchasing furniture and decor you aren't seeing in person! Everything I've ever ordered has arrived even faster than projected and love the free shipping, which is a huge thing when ordering heavy bulky furniture! I've ordered home items from many other sites and always seem to come back to Wayfair! Don't hesitate to order from them!
Product Type: Directional & Spotlight Number of Lights: 1 Shade Material: Frosted glass Our Spotlight is just what we wanted. Quality great. Ease of assembly and excellent value for the money. I looked at many Spotlight this was by far the best online. When it arrived it really met our needs. Would strongly recommend.
I ordered a Spotlight and after I realized it was going to arrive later than expected I tried to cancel online with no luck as the system told me it was already loaded for shipment. The customer service rep was outstanding and got everything taken care of for me in a matter of minutes. Very impressed and will continue buying from Wayfair as a result! I initially ordered two barstools but for some reason there was miscommunication between csr/dispatching department and the warehouse (I assume). Long story short, they end up shipping the other one and gifting me a free one for my inconvenience! Like basically a $150 gift! My bad day turned into a blessing! Thanks Wayfair
My girlfriend has had her eye on this furniture for a long time and her birthday just arrived, so I decided to get it as a gift. She loves it! It's the perfect! It fits everything and fits anywhere. Great Spotlight for quality. Great company and wonderful, products quality products. Fast service and customer service is very helpful. I had one item arrive missing a part. I was told that they could send me a new product or send me the part. I had the missing part within a week. No questions asked. Everything else I ordered came packaged great with no defects and when the large item arrived, the delivery men put it just where I needed it. I would highly recommend this company.
Product Type: Directional & Spotlight Number of Lights: 2 Body Width - Side to Side: 9'' Ordered new Spotlight. Great sale prices. Beautiful furniture and I've gotten lots of compliments. The Spotlight originally came damaged. I called Wayfair while delivery guys were still there. They ordered a replacement and told me to keep the damaged one until the new one came. New one was delivered about 2-3 weeks later in perfect condition. Sometimes, people have to realize Wayfair is a fulfillment house--you place the order, they place it with the manufacturer and it is shipped from there.
Huge selection & good prices. I bought many things through this site, always found the items I liked in a very good prices and they have a good quality. They have a great selection, good prices and from our experience, know how to take care of their customers. Selection says it all no matter which room were shopping for it always comes back to wayfair. We've bought a Spotlight and to many small items to list through Wayfair. The standard shipping or drop delivery for big items it has always gone great that gives me piece of mind not having to worry about lost items. I'll keep shopping through Wayfair because it's easy, safe and the prices are very fair.
This furniture feels good and looks good as well. This is the best Spotlight I now have. Amazing gift! I was able to get this furniture on sale around New Year. Perfect gift for anyone! Great customer service as always! I have been ordering from Wayfair for years and they consistently advertise products with accurate descriptions and pictures. I recently bought a Spotlightthat didn't match the web description; Wayfair imediately provided a shipping label and the shipping cost for the return was minimal. Many places charge so much to return a Spotlight that in the past I kept the item instead of returning it.
Product Type: Directional & Spotlight Number of Lights: 3 Body Width - Side to Side: 5'' I order a Spotlight on Black Friday from Wayfair. I just got a call from the delivery service located in my city with not only an update it had arrived but could deliver it the next day. Total of two weeks with proper communication from the company and the delivery service. I couldn't ask for a better experience.
After reading all the negative reviews I was leery about placing an order but since Wayfair had the cheapest price on the patio deck box I wanted I decided to take a chance. I'm glad I did. My deck box arrived within five days with no issues whatsoever. I won't hesitate to order again in the future. Well I had not bought one thing online in my life and heard about Wayfair. I was moving for the first time in 24 years and decided out with the old and in with the new. I refurnished every room in the house via wayfair over a period of 4-5 months. Oh yes there were some bumps in the road with damages and either waiting for full replacements or repair parts, this is where the bumps came in. The customer service reps were first class in making things right and always told me donate the current item I had rather than me pay for return shipping etc.which was always gratefully received I might add.
My friend loved this Williston Forge Kinchen 2 - Light 17.2" Sputnik Cylinder LED Directional & Spotlight, it's really beautiful! It is simple and sophisticated and can be used with anything that is great for everyday use. The reason I am giving 4 stars and not 5 is because in one of the review photos. I ordered a Spotlight from Wayfair recently and was glad to see that it would be arriving before my upcoming trip. I found out late in the process that the delivery would be delayed and was freaking out! So by being int ouch with the customer service dept. I was eventually put on the line with J. He is a delivery specialist, and he saved the day! He not only coordinated it all, but even got it there on a Sunday for me! The set is gorgeous, so the quality of their product is obviously great as well. Thank you J. and the Wayfair team!
Product Type: Directional & Spotlight Number of Lights: 2 Body Width - Side to Side: 11'' I've finally ordered a Spotlight on Wayfair a while ago and it is better than my old Spotlight I threw out! My kids love it and some nights I love it! I've shopped there for years! It's my go to online shopping for anything they have! Great sales too!
After reading the bad reviews, I got pretty nervous about calling to request a replacement part that had come damaged. Despite a little bit of a wait, customer service was super quick and friendly and got a replacement part shipped out in the next two days. The Spotlight was fairly low quality, but I paid a low price, so I can't really complain about that. Looks fine, just cheap materials. I'm sure the more expensive Spotlight are nicer. Anyway, thought it was worth leaving a good review about customer service since it seems they might be stepping it up! I ordered Spotlight. Easy to assemble and took only a few minutes. I am not good at this so I was pleased. Love the white. It does not look cheap. Have had compliments on how attractive Spotlight. It took about a week to deliver. The Spotlight came. I was worried but I will order again from them. Nice not to have to pay duty as I am Canadian.
Please accept my congratulations. Well, I'm happy to advise you to buy this product. I need to help you find your desired Spotlight at low price. Last purchase was a new Spotlight. Another perfect delivery and excellent product. Not only was the price incredible, but the product was something I couldn't find locally. Excellent service. One of the items received was incorrect and an email to Wayfair resulted in the correct item being shipped overnight and they told me to donate the wrong item. Then, another Spotlight for my house and household items. I love this company and even though they aren't always the cheapest, their customer service is second to none and I will always shop Wayfair.com first.
Product Type: Directional & Spotlight Number of Lights: 4 Body Width - Side to Side: 23'' I spoke to a very understanding and sweet customer services who both helped resolve my returns during the pandemic. They were both helpful and resolved my issues. The wait to speak to them was very long but since everyone is working remotely it was understandable. Worth the wait. Ordered from Wayfair and will continue to do so. Recommend them to anyone.
I've only had one hiccup when shopping Wayfair, but that's expected as things can't run smoothly all the time. The home furnishings I've bought in the past have all been of great quality. Great prices and super-fast shipping! Dealing with customer service reps can be frustrating sometimes, but I've worked in customer service before so I know it's not an easy task all the time. Every single time I've dealt with Wayfair, I've had an outstanding experience. And, they are dealing with a Karen. Seriously, they are nice, accommodating and do everything in their power to make sure you are happy. They have earned a lifelong customer because of their outstanding customer service each and every time. Thank you Wayfair for being a step above the rest!